Course Content:
The following outline highlights some of the course’s key learning points.
- Uniform and Grooming
- Housekeeping Principles (Theory and Practice)
- Treatment of Different Materials and Surfaces
- Security, Safety and Health
- Hotel Room / Cabin Set-Up
- Laundry Operation
- Personal Presentation Skills and Communication
Impact of training programs:
- Foundation for Effective Service Delivery
- Increased Participation, Better Team Work
- Confidence on Workplace
- Improved Skills and Attitudes
- Better Understanding of Workplace Practices
- Self and Work Satisfaction Willingness to Participate in Further Training Programs
- Increasing Sales and Revenue
- Less Staff Turnover
