Course Content:
The following outline highlights some of the course’s key learning points.
- Arrival Experience & First Impressions
- Communication Skills (Verbal and Non-Verbal)
- Personal Presentation
- Body Language and Eye Contact
- Hygiene and Grooming
- Cultural Awareness
- The Language of Etiquette
Impact of training programs:
- Foundation for Effective Service Delivery
- Increased Participation, Better Team Work
- Confidence on Workplace
- Improved Skills and Attitudes
- Better Understanding of Workplace Practices
- Self and Work Satisfaction Willingness to Participate in Further Training Programs
- Increasing Sales and Revenue
- Less Staff Turnover
